Subpoenas, court orders and other law enforcement inquiries seeking other information (i.e., non-intercept related) must be sent directly to Conveytel The preferred method for delivery of these law enforcement inquiries to Conveytel is via email. Guidelines for Legal Process are specified below.
EMAIL:
legal@conveytel.com
If delivery by email is not possible, Conveytel also accepts delivery via U.S. Mail, and overnight mail at the contact information below.
MAILING ADDRESS:
Conveytel
801 Travis Street Suite 2101
Houston, TX 77002
Please be aware that any requests for record production must include the appropriate subpoena, legal documents, or other necessary paperwork, explicitly naming “Conveytel” as the service provider. Additionally, include your name, address, email, and phone number in the request. Since Conveytel generally serves wholesale customers, its response may only include the name and contact details of the wholesale customer associated with the phone number. To get subscriber or other information, a separate request should be sent to that carrier, service provider, or reseller.
Emergency Situations:
For emergency situations, requests for records should be accompanied by a release form to facilitate the process.
If you have questions regarding law enforcement inquiries, you can contact Conveytel at the number provided below:
PHONE NUMBER:
+1 888 212 2039
CPNI Statement
Regarding Customer Proprietary Network Information (“CPNI”), Conveytel complies with the Federal Communications Commission Order. Customer information can only be released with a valid subpoena, court order, search warrant, or other formal demand from an authorized agency.